Overnight

Boarding

Requirements

Your dog must be under 40lbs. All dogs are required to be up to date on all required shots. This includes 6 month Bordatella (within 6 months of their reservation), Rabies, & Parvo/Distemper. You must supply proof of this prior to your reservation. If your dog needs updated shots, this must be completed at least ten (10) days PRIOR to their check-in date to ensure they are effective. We also require that your dogs are free of fleas, ticks, & worms. Your dog must also be on heartworm preventative as well as flea & tick preventative. Your dog must not be aggressive.

Belongings

We provide bedding for each guest in our care. We provide stainless steel bowls for water & food as well as toys for them to play with during their stay. We understand you might want to bring a blanket or towel from home to comfort your baby. We are not responsible for any items that are destroyed during their stay. Bedding that will not fit in our washing machine will not be accepted. If you would like to bring a toy from home for your baby that is perfectly fine, but please note we will not accept toys that are a choking hazard (no more than 2 toys please).

*We can not accept bones with holes of any kind, blankets with frays/stitching on the ends, or rawhides.

Food

We require you bring your pets food as to not upset their tummy with any changes in diet. Please bring only enough for their stay plus a little extra. We prefer food to be brought in a gallon ziplock or a small container. Please note we do not have room for everyones large 40-lb bags for short stays. If your dog is staying for an extended period of time & needs this much food though, by all means bring a large bag!

Medications

If your dog takes any prescription medication please bring this with them! We require up to date instructions on their online profile. We keep cheese, pill wrap (limited ingredient/chicken free), & peanut butter here for the babies, but you are welcome to bring anything they are used to taking the medication with. All prescription medication must be in the original prescription bottle with instructions. Medication will always be given at the time per instructions.

Check Outs

Just like a hotel, check out time is between 7am-11am. If you choose the afternoon pick up option between 2pm-5pm, you will be charged an additional $20 per dog for “daycare” since they are here all day.

Early Pick Ups

If you decide to pick your dog up early or your plans change, you will not be refunded, and your total will not change for your reserved booking. We are sorry that this has become necessary to require such a policy, but we cannot continue to incur the loss of revenue due to the many early pick-ups & last minute cancellations we have had.

Peak Dates

We require a 3 night minimum for all holidays. We require a 5 night minimum for Spring & Fall Break (all school schedules in TN).

Cancellations

All confirmed reservations must be cancelled at least three (3) days prior to your pet’s reserved arrival date. A cancellation made within three (3) days of your pet’s arrival date or a no-show will result in a $25 cancellation fee.

Payment Options

We prefer cash or check to avoid a 3% card fee for us as a small business. Checks can be made out to “Cedar Hill Doggie Staycare” or “CHDS”. We accepted cards if needed via our client portal. Our service is spotty out here & we do not have the ability to swipe cards on site. For all reservations 7 nights or longer full payment is to be paid in full by the drop-off date regardless of the time of year.

Breed Restrictions

We take all breeds except for dogs who are brachycephalic. We are SO sorry to have to do this but we do not feel that a boarding environment is the best for these babies as they have so many health & breathing problems. When these dogs get anxiety it truly makes us nervous, and we feel that a home sitter is best. Thank you for understanding! Breeds include but are not limited to: Frenchie, Boston Terrier, Pug, Shihtzu, Bull dogs. If you are unsure of if your dog is brachycephalic feel free to reach out to us or your vet for more information! All dogs must be under 40lbs.